**Returns Policy for Custom Watch Business**

At Meade Watch Works LLC, we strive to ensure utmost satisfaction with every timepiece we create. However, we understand that circumstances may arise where a return or exchange is necessary. Hence, we have crafted a comprehensive returns policy to facilitate a smooth and hassle-free experience for our valued customers.

**1. Eligibility for Returns:**

- To be eligible for a return, your custom watch must be unused, unworn, and in the same condition as when you received it.

- Returns are accepted within 30 days of the delivery date.

**2. Customization and Personalization:**

- Please note that custom watches, personalized with engravings, specific dials, or other customizations, are non-returnable unless there is a manufacturing defect or an error on our part.

**3. Manufacturing Defects or Errors:**

- In the rare event that your custom watch arrives with a manufacturing defect or an error on our part (e.g., wrong engraving, incorrect dial), we will gladly replace or refund your purchase.

- Please contact our customer service team within 30 days of receiving your watch to initiate the return process.

**4. Return Process:**

- To initiate a return, please contact our customer service team at info@meadewatchworks.com to request a Return Merchandise Authorization (RMA) number.

- Clearly mark the RMA number on the package containing the returned watch.

- Ship the watch back to us in its original packaging, including all accessories and documents, to the address provided by our customer service team.

**5. Refund or Exchange:**

- Once we receive and inspect the returned watch, we will notify you of the approval or rejection of your refund or exchange.

- If approved, refunds will be processed to the original method of payment within 5 business days of receiving the returned item.

- If exchanging, we will promptly send out the replacement watch or initiate the necessary modifications as per your preference.

**6. Shipping Costs:**

- Customers are responsible for the cost of return shipping unless the return is due to a manufacturing defect or an error on our part.

**7. Non-Returnable Items:**

- Gift cards and promotional items are non-returnable.

**8. Final Sale Items:**

- Items purchased during a sale or promotion marked as "Final Sale" are non-returnable and non-refundable.

**9. Contact Us:**

- If you have any questions regarding our returns policy or need assistance with a return, please don't hesitate to contact our customer service team at info@meadewatchworks.com.

**10. Policy Updates:**

- We reserve the right to update or modify our returns policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By purchasing from Meade Watch Works LLC, you agree to abide by the terms and conditions outlined in this returns policy.

Meade Watch Works LLC appreciates your trust and support, and we are committed to ensuring your satisfaction with every purchase.